Within these Booking Terms and Conditions, “you” and “your” means the person signing the booking form as party leader but these Terms and Conditions apply to all other persons in the party (including anyone who is added or substituted at a later date). “We”, “us” and “our” means The Pele Tower, Killington Hall, Killington, Kirkby Lonsdale, LA6 2HA which a booking is made.
- Booking contract
- 1.1 You (the person signing the booking form as party leader) agree to enter into a contract with us on the following terms and conditions.
1.2 You must be aged 21 years or over when the booking is made.
1.3 The contract commences when we have issued the written or email booking confirmation. We reserve the right to refuse any booking.
1.4 The maximum number of guests per room is 2 and the entire property capacity is 4.
1.5 Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third-party visitors are only allowed access at our express permission.
- Booking procedure
a) Offline bookings
2.1 Please contact us before making a booking to obtain confirmation of availability. Subject to availability and at your request, a provisional reservation will be made.
2.2 The completed booking form accompanied by a booking deposit of 25% of the rental must be returned to us within three working days (unless alternative arrangements have been agreed). For payment methods please see 3.2 below.
2.3 Bookings taken within 45 days of arrival at the Property must be paid in full at the time of booking.
2.4 Once we have received your booking form and all appropriate payments ‘cleared funds’, we will issue a written confirmation invoice. Please contact us immediately if any information which appears on the confirmation is incorrect or incomplete.
2.5 A reminder will be sent to you two weeks before the balance of payment is due. The balance of the rental cost and security deposit (see 4 below) must be 45 days prior to your arrival at the Property failing which we reserve the right to treat the booking as cancelled.
- b) Online bookings
6 Please check availability online and complete the online booking form. By ticking the box on the online booking form you are agreeing to these Booking Terms and Conditions.
2.7 All bookings made online remain provisional until payment has been received. Payment must be made within three working days of making the booking (unless alternative arrangements have been made).
2.8 Once we have received your booking form and all appropriate payments, we will issue a written confirmation invoice. Please contact us immediately if any information, which appears, on the confirmation is incorrect or incomplete.
2.9 A reminder will be sent to you two weeks before the balance of payment is due. The balance of the rental cost and security deposit (see 4 below) must be paid 45 days prior to your arrival at the Property failing which we reserve the right to treat the booking as cancelled.
- Prices and payment
3.1 Our quoted prices are for accommodation only. All prices include (where applicable) VAT, cleaning on departure, bed linen and towels, electricity, water, logs, central heating and WiFi. Please note that beach/swimming pool towels are not included.
3.2 Payment may be made by BACS transfer, credit or debit card or Paypal. Any dishonoured payments for bank transfers or any other payments will be passed on to you and you will be liable to reimburse us in respect of such charges within seven days.
- Security deposit
4.1 A security deposit is required to cover the cost of any damage or breakages to or at the Property, along with any additional cleaning. The security deposit is payable with the balance of the rental cost and is £350
4.2 The additional costs referred to at 4.1 above will be deducted from the security deposit and the remaining balance will be returned to you within four weeks of your departure from the Property. If the security deposit paid by you is not sufficient to cover these additional costs you are required to pay any balance within 14 days of demand.
4.3 We will inspect The Pele Tower after your departure and notify you of any damage or breakages noted other than those matters already reported to us in accordance with clause 5.3 below or otherwise. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Lost keys will incur a replacement charge per key and possibly a replacement door lock.
4.4 We reserve the right to hold the security deposit for longer than four weeks if there is a dispute over damage, or we are awaiting bills/proof of damage.
- Your responsibilities
5.1 You must arrive and depart within the check-in and check-out times stipulated for The Pele Tower, unless special arrangements have been agreed in advance. Usually this is departure by 10am and arrival from 3pm – 9pm unless special arrangements have been made in advance. Approx. arrival time to be agreed to enable meet and greet at the property where possible.
5.2 You must keep The Pele Tower and all furniture, fittings, facilities, equipment and grounds in the same state of repair and condition as at the commencement of the holiday and in the same state of cleanliness and general order in which they were found. We reserve the right to make a deduction from your security deposit for any additional cleaning required over the usual number of hours committed to departure cleaning.
5.3 You must report to us promptly any breakages or damage and you will be responsible for payment of any breakages, loss or damage to the Property and/or its contents caused by you.
5.4 You are responsible for the correct and decent behaviour of your party. Should you or a member of your party abuse the Property or display dangerous, offensive or rude behaviour to our representatives or any third parties (e.g. neighbours) we reserve the right to require the person(s) concerned to leave the Property.
5.5 You are responsible for you and your party maintaining acceptable levels of noise at the Property and within the grounds and vicinity of the property particularly between the hours of 10.00pm and 8.00am. In the event of you or any member of your party breaching this responsibility, we reserve the right to ask you to vacate the Property and the contract will terminate immediately without refund or compensation.
5.6 You must not exceed the maximum number (4) of people stated in the Property details to reside at the Property nor sublet the Property nor allow anyone to stay at the Property who is not included on the booking form. Please inform us of any changes to your party.
5.7 If you intend to organise a function (e.g. party or other event) at the Property, you must seek prior permission from us. Additional charges and/or an increased security deposit may be sought at our discretion.
5.8 In the event of you breaching the responsibilities set out above, we reserve the right to ask you to vacate the Property and the contract will terminate immediately without refund or compensation save that you will remain liable for any costs or damages incurred by us as a result of your breaching these Booking Terms and Conditions and we reserve the right to deduct such costs and damages from the security deposit.
- Our liability and that of the owner
6.1 We do not accept liability for any loss, damage or injury howsoever caused to you (or anyone in your party) or to your vehicles or personal property. Any valuables left at the Property are left at your own risk. It is essential and your responsibility to ensure that all doors and windows are closed and locked when leaving the Property or when in the grounds. We strongly advise that you take out adequate travel insurance (including liability for accidental damage to the Property, cancellation cover and medical and emergency expenses) prior to the commencement of your holiday.
6.2 Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.
6.3 The Pele Tower not suitable for small children
6.4 We are not responsible for noise or disturbance originating beyond the boundaries of the Property.
6.5 We do not accept any liability for compensation where performance or prompt performance of our contractual obligations is prevented or affected by reasons outside of our reasonable control, including adverse weather conditions, acts of God, explosion, tempest, fire or accident, war or threat of war, civil disturbances, restrictions and regulations of any kind on the part of the government or local authorities, strikes, lock-outs, or other industrial action or dispute.
6.6 We do not accept responsibility for the failure of public services such as water, electricity, plumbing or sewerage systems or unforeseen breakdown of domestic and mechanical equipment such as heating or plumbing systems and boilers (but will endeavour to arrange prompt repair).
6.7 We do not accept responsibility for the failure of the WiFi to the property but will report any issues promptly to our service provider B4RN. Internal issues we will endeavour to resolve promptly.
6.8 All bookings and other arrangements made by us on your behalf with third parties (e.g. catering services) are subject to the terms and conditions imposed by these third parties. We do not take any commission for notifying you of such companies nor do we act as an agent on their behalf. We cannot accept responsibility for these services.
- Access to the Property
7.1 We or our representatives have a right to access the Property at any reasonable time during your stay to carry out essential maintenance. We will endeavour to give reasonable notice to you if practicable. Gardeners will also enter the grounds during your stay but will try as best possible not to interfere with your enjoyment of the Property.
8.1 In the event that a complaint arises whilst you are on holiday you should contact us promptly to allow us an opportunity to rectify the matter.
8.2 If the problem is not resolved to your reasonable satisfaction during your holiday, you should put your comments in writing within seven days of your return.
8.3 We cannot accept complaints unless this procedure is followed. Complaints received after your holiday will not be accepted if we have not had prior notification of them and been given the opportunity to make matters right.
- Alterations or cancellation by you
9.1 If you request any changes to your booking we will endeavour to comply, but cannot guarantee to be able to do so.
9.2 Cancellation by you of your booking must be in writing. The effective date of cancellation is the date we receive written notification. Our cancellation charges are detailed as follows:
- Cancellation made 15 days or more in advance of arrival date = Full deposit refund
- Cancellation made 14 days or less of arrival date = 50% of deposit refund
- Cancellation made 48hrs or less of arrival date = No refund issued, full amount of booking due
9.3 If you cancel at any time we will endeavour to obtain a replacement client. If a replacement is obtained, we will refund all monies paid by you for the rental, less any difference between the total price you paid or would have paid for the rental and the price paid by the replacement client less our administration fees.
9.4 Where bookings have been made through third parties (e.g. for catering or transport services) you will be liable to the cancellation charges set out in their terms and conditions.
9.5 Transferable deposits – should you cancel more than 15 days in advance of your booking your deposit will be transferable so long as the new booking is made within 12 months of the original booking.
9.6 Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.
- Alterations or cancellation by us
10.1 In the interest of continual improvement we reserve the right to make minor modifications to furniture, amenities and facilities without any prior notice.
10.2 In the unlikely event that the Property is not available on the date booked (owing for instance to essential major repairs, flood or fire damage), if requested and if available we will try to arrange alternative accommodation of a similar type, price, standard and location. A refund of all monies paid by you to us is alternatively available.
10.3 In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
11.1 The Pele Tower does not accept any pets into the property, this is a strict rule which must be adhered to.
12.1 Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff, e-cigarettes or chewing tobacco, is not allowed in the accommodation or on the platform outside and leading to the property and is in accordance with the Health Act 2006.
13.1 Parking is provided for a maximum of 2 cars adjacent to the property, a charging facility is available in the carpark for your use whilst you are renting the property. Luggage can be unloaded and loaded at the end of the pathway and any deliveries can be made in the same way, please be aware that the lane leading to the Pele Tower is used by other residents who will need to enter and exit at various times of day and night.
- Bike Storage
14.1 An enclosed lockable unit is available to store bikes on request.
15.1 Approach to the Property
15.2 Arrival – Access to the Pele Tower is via a flag-stoned pathway. The carpark is adjacent to the pathway (approx. 50m from property entrance) and you can either park your car in the carpark and walk across the bridge to the pathway or pull up outside the pathway to unload your luggage. The carpark is lit and the lighting is on a PIR sensor so they will light when you enter the carpark at night. The pathway is well lit again using PIR sensor.
15.3 Main Entrance – 5 steps lead up from the pathway onto the platform (each step is lit the full width at night). The main entrance is approx. 30m from the gateway to the property. The front door is ? wide and there is a light that also operates on the PIR system directly outside the main door.
15.4 Ground Floor – Enter the hallway via the front door, to the left is a small utility/wc (sliding door – fitted with a lock that enable access from outside should this be required), to the right are the stairs to the first floor. Enter the open plan kitchen/diner and lounge by the door directly in front of the main door. Coats can be hung in the hallway and shoes placed in the unit directly under the coat hooks. Kitchen includes deep/tall units, electric hob, oven, microwave, dishwasher and substantial fridge/freezer. There is enough crockery and cutlery for 2 place settings per person and everything you will need to cook a great meal should you feel inclined. Sockets are fit with USB charging points at regulation height. CAT6 network sockets allowing direct internet access for the Smart TV’s in both the kitchen and lounge. Built in writing table with direct network access.WiFi throughout. Wood burning stove in the lounge with kindling, matches and logs provided.
15.5 First Floor – Access via stair case of ? stairs and two returns. Means of escape, via stairs.
15.6 Grounds and Gardens – The front door is access to the platform and garden. BBQ is placed behind the front wall with garden furniture on the platform and on the lawn. Extra logs for the wood burner can be found in the wall storage. Any extra logs required must be purchased from ourselves at £10 per basket.
15.7 Public Transport – Nearest rail link, Oxenholme the Lake District. There is no bus service from Killington. The property is approx. 4 miles form J36 of the M6, 8 miles from Kendal, 6 miles from Kirkby Lonsdale and 4 miles from Sedbergh.
- Brochure and web site accuracy
16.1 The contents of our web site and brochures have been prepared in good faith. We will inform you of any significant changes at the time of booking or as soon after as practicable if you have already booked, but shall not be liable for any minor or insignificant inaccuracy in descriptions and information.
16.2 We do not accept responsibility for any changes or closures to local amenities or attractions mentioned in our brochures and on the web site.
17.1 We make it our highest priority to ensure that your personal information provided to us is secure and confidential. We will not sell your personal information to third parties. We will only disclose any personal information when required to do so by any lawful authority or as required by law.
17.2 We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation) [which comes into force in May 2018].
17.3 Some personal information may need to be passed to third parties where you have requested additional services, for instance chefs require dietary information.
17.4 You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.
17.5 We may use your data in the future to update you on our products. Please let us know if you would like your personal details to be removed from our database after your holiday.
- WiFi & Mobiles
18.1 The Pele Tower is blessed with ‘hyperfast’ internet through the service provider B4RN. Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
18.2 The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities.
19.1 These terms and conditions and the contract to which they apply are governed in all respects by English law and the English courts only shall have jurisdiction in relation to them.
- Our Right To Cancellation
20.1 We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.